At Karigari, every product is thoughtfully handcrafted by skilled artisans. Many of our products, especially our rugs, are made to order, making each piece unique. We encourage you to read our policy carefully before placing your order.

• Returns

As our products are handcrafted and many are custom-made, we do not accept returns unless the item arrives damaged, defective, or significantly different from what was ordered.

Customized or personalized products cannot be returned or exchanged.

• Refunds

We do not offer refunds on custom-made or made-to-order products.

If your order arrives with a manufacturing defect, damage, or quality issue, please contact us within 48 hours of delivery. After reviewing your request, we may offer one of the following at our discretion:

• A replacement of the product

• Store credit

• Repair (where applicable)

Refunds are only considered in exceptional cases where a replacement or repair is not possible.

• Unboxing Video Requirement

To process any claim related to damage, defects, missing items, or quality concerns, an uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory.

Claims submitted without an unboxing video may not be eligible for review.

• Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with:

• Your order number

• Clear photographs of the product and packaging

• The complete unboxing video

Our team will review your request and respond within 3–5 business days.

• Cancellations

Orders for ready-to-ship products may be cancelled only before they are dispatched.

Orders for custom-made or personalized products cannot be cancelled once production has begun.

• Natural Variations

As our products are handcrafted, slight variations in color, texture, weave, size (up to ±5%), or finish are a natural part of the handmade process and are not considered defects.

Colors may also vary slightly due to screen settings and photography.

• Shipping Charges

Shipping charges are non-refundable unless the return is approved due to an error on our part or a verified manufacturing defect.

• Contact Us

For any questions regarding returns or refunds, please contact us through the details provided on our Contact page. We are committed to resolving genuine concerns as quickly as possible.